Frequently Asked Questions:

Are your products edible?

Unfortunately not. None of the items we use are edible.

Am I able to purchase shoes not available in the store?

To find out if we are able to make shoes not available in the store, please email us detailed information of the shoes you are interested in and we will let you know if available and the process on ordering them.

Can I provide my own shoe?

Yes of course! If you already have a shoe that you would like to see one of our designs on, send us a email and we will inform you of the process.

Do you have child sizes?

At this time we currently don't have any child sizes but if you would like a design in kids' size email us. We are currently working on a shoe line for kids so they will be available soon.

What is your Return Policy?

If your shoes do not fit, you can return or exchange them. 

You can return your shoes within 30 days from the date it's shipped.

Any product you return must be in the same condition you received it and in the original packaging.

1. Please include a copy of your packing slip and note the new size or reason for return. 

2. Mail your returned item to:
     Shoe Bakery
     P.O. Box 571166

     Orlando, FL 32857

3. Once we receive your shoes we will issue a refund or start the process of your new size

Any additional questions please email us shoebakeryco@gmail.com

Where do I find the prices of your shoes?

To find the prices of our shoes, please visit our online store.

How Do I Care for Your Products

  • Make sure to store your shoes away from direct sunlight and extreme heat

  • Avoid contact with abrasive surfaces

  • Please make sure to keep shoes out of reach from pets

Do you Wholesale your products?

At this time we do not wholesale our shoes but we will be wholesaling our hand bags and other products when released. If interested in wholesaling our line of hand bags, please contact us at

 

Shipping:

Do you ship shoes worldwide?

Yes.

What is the price for shipping?

International shipping ranges from $20-$50 depending on the weight of the product and your location.

Domestic ranges from as little as $6-$20 depending on weight and your location.

How long does it take before I receive my order?

It takes up to 4-6 weeks plus shipping time. (Shipping times may vary from 2 -15 days)

International Shipping

If shipping internationally, be prepared for extra fees and delays

For International orders we recommend that you contact your customs official and/or local post office prior to purchase to determine if there will be any additional import fees or other restrictions placed on your merchandise. Our international shipping charges do not include country's duty, tax or custom fees. 

We will not falsely report on an item's value to help you avoid these fees.